Refund policy
Return & Refund Policy
At Royal Spark, we are committed to providing high-quality products and excellent customer service. Please read our policy carefully before placing an order.
Returns
Returns are not allowed.
We do not accept returns or exchanges for any products once the order has been delivered.
Please make sure to review your order carefully before completing your purchase.
Defective, Damaged, or Incorrect Products
Please inspect your order immediately upon receiving it. If you receive a product that is:
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Defective
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Damaged
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Incorrect
please contact us immediately at:
Include your order number, clear photos of the product, and details of the issue so we can review your request.
If the product is confirmed to be defective, damaged, or incorrect, we will process a full refund to your original payment method.
Non-Returnable Items
The following items are non-returnable and non-exchangeable:
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Personalized or custom-made items
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Sale items
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Gift cards
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Personal care products
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Perishable goods
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Hazardous materials, flammable liquids, or gases
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may have the legal right to cancel their order within 14 days in accordance with applicable consumer protection laws.
However, refunds will only be issued if the item received is confirmed to be defective, damaged, or incorrect.
Refunds
Refunds are only issued for products that are confirmed to be defective, damaged, or incorrect.
Once your request has been reviewed and approved, your full refund will be processed automatically to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund approval, please contact us at: